Good to know
Policies
Parking, cancellations and returns — the essentials before your visit or your order.
Is there parking at Magog and Québec–Sillery?
Free parking is available in front of the Magog location and behind the Québec–Sillery location. No special restrictions.
What is the cancellation or refund policy for experience bookings?
Full refund with at least 48 hours' notice. Cancellations made less than 48 hours before the booking are non-refundable, but may be rescheduled once, subject to availability.
What is your return or exchange policy?
Damaged products or incorrect orders will be replaced or refunded when reported with photos and proof of purchase. Food, beverages and other consumable products are final sale unless they are damaged, defective or incorrect.